Comments on: Outrageous Customer Service http://sarahmerion.com/philosophy/outrageous-customer-service/ Fri, 26 Mar 2010 12:45:22 -0400 http://wordpress.org/?v=2.9 hourly 1 By: deakaz http://sarahmerion.com/philosophy/outrageous-customer-service/comment-page-1/#comment-2542 deakaz Fri, 11 Dec 2009 18:29:16 +0000 http://sarahmerion.com/?p=569#comment-2542 I agree, more businesses should take a leaf out of their book. I agree, more businesses should take a leaf out of their book.

]]> By: @sarahmerion http://sarahmerion.com/philosophy/outrageous-customer-service/comment-page-1/#comment-2541 @sarahmerion Thu, 10 Dec 2009 22:51:38 +0000 http://sarahmerion.com/?p=569#comment-2541 Zappos is the epitome of customer service. They've raised the bar and have led the path in drastically improving customer experiences. Zappos is the epitome of customer service. They've raised the bar and have led the path in drastically improving customer experiences.

]]> By: deakaz http://sarahmerion.com/philosophy/outrageous-customer-service/comment-page-1/#comment-2540 deakaz Thu, 10 Dec 2009 22:40:51 +0000 http://sarahmerion.com/?p=569#comment-2540 Totally agree with what your saying here, businesses are built on good customer service and core values. Companies would have more success if they focused more on customer service and the customer experience. I loved what Tony Hsieh done for Zappos, he focuses on company culture and customer service which has worked excellent for them. Totally agree with what your saying here, businesses are built on good customer service and core values. Companies would have more success if they focused more on customer service and the customer experience. I loved what Tony Hsieh done for Zappos, he focuses on company culture and customer service which has worked excellent for them.

]]> By: Barry http://sarahmerion.com/philosophy/outrageous-customer-service/comment-page-1/#comment-2539 Barry Wed, 09 Dec 2009 15:29:18 +0000 http://sarahmerion.com/?p=569#comment-2539 Great post Sarah. Well put. Great post Sarah. Well put.

]]> By: @sarahmerion http://sarahmerion.com/philosophy/outrageous-customer-service/comment-page-1/#comment-2538 @sarahmerion Sat, 05 Dec 2009 23:32:35 +0000 http://sarahmerion.com/?p=569#comment-2538 Very true - often saying no is the hardest yet potentially most profitable answer. Very true – often saying no is the hardest yet potentially most profitable answer.

]]> By: dave_wakeman http://sarahmerion.com/philosophy/outrageous-customer-service/comment-page-1/#comment-2533 dave_wakeman Fri, 04 Dec 2009 20:33:39 +0000 http://sarahmerion.com/?p=569#comment-2533 You know something, that is kind of how I have built my businesses over the years. I always look at my customers and clients and think about how I would feel if I were on the other end.<br><br>I think that is why my customers are fairly loyal to me and value the opinions I offer them. <br><br>I think every company can learn a lot by stepping back and not looking at the immediate bottom line decision of yes or no and seeing the way that a no now might equal many, many yeses down the road and a more valuable relationship built on trust and mutual consideration. You know something, that is kind of how I have built my businesses over the years. I always look at my customers and clients and think about how I would feel if I were on the other end.

I think that is why my customers are fairly loyal to me and value the opinions I offer them.

I think every company can learn a lot by stepping back and not looking at the immediate bottom line decision of yes or no and seeing the way that a no now might equal many, many yeses down the road and a more valuable relationship built on trust and mutual consideration.

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